Customer Service Representative I

Driver License Services Representative

This job opportunity is in Driver License Services in Madison County, MS. This is an entry-level Customer Service Representative who is accountable for assisting customers with obtaining a full range of services by providing information and applying a variety of laws, rules, policies, procedures, and program requirements.

Examples of work performed include, but are not limited to, the following:

• Conducts visual tests to determine the sight qualifications of each applicant for a driver's license.
• Administers computer-automated tests for drivers seeking a permit or driver's license and ascertains if the application is in accordance with established department policies.
• Assists the public in issuing and renewing regular Mississippi driver's licenses.
• Assists the public in issuing and renewing Mississippi commercial driver's licenses, including medical records and Haz-Mat (hazardous material) endorsements.
• Issues identification cards and driver's licenses for U.S. and non-U.S. citizens.
• Issues temporary learner's permits for individuals fourteen (14) years of age.
• Issues regular learner's permits for individuals fifteen (15) years and older.
• Interprets statutes, rules, and regulations governing the Department of Public Safety.
• Responsible for documenting the necessary paperwork regarding the suspension and reinstatement of all driver's licenses.
• Submits statistical reports of examinations regarding driver's license issuance.
• Prepares daily reports of licenses issued and monies received.
• Compiles, analyzes, updates, verifies, and disseminates data from various agencies, the public, court departments, and other sources; and promotes these sources to maintain the exchange of pertinent information among other state records.
• Issue firearm permits, fingerprint customers, and process all relevant firearm permit documents.
• Perform other duties as assigned by supervision.

What you'll need to be successful:

• Attentiveness; Patience; Communication Skills; Problem Solving; Self-Control
• Good customer service skills with good communication skills.
• Good organizational skills permitting the employee to multi-task effectively.
• Ability and desire to work well with others most importantly the public.
• Possesses the ability to give and receive information through speaking and listening skills.
• Preferred Qualifications: Requires graduation from a standard four-year high school or equivalent (GED or High School Equivalency Diploma). The employee is required to possess a valid driver's license.