Customer Service Representative Job in Appleton, WI | Robert Half
Job Description
Respond to residential customer inquiries and resolve product questions to ensure satisfaction.
Customer Service Representative
Robert Half is partnering with a well-established machinery manufacturer to hire a Customer Service Representative who enjoys helping customers, solving problems, and delivering an exceptional service experience.
In this role, you'll serve as the primary point of contact for residential consumers, assisting with product questions, warranty inquiries, troubleshooting, and general customer support. If you have strong communication skills, enjoy working with people, and thrive in a fast-paced environment, we'd love to connect with you.
Responsibilities:
- Respond to inbound customer calls, emails, and online inquiries regarding products, warranties, and service requests.
- Guide customers through basic troubleshooting and provide solutions to common product concerns.
- Manage customer cases in Zendesk, ensuring accurate documentation and timely follow-up.
- Escalate complex technical issues to authorized service providers when appropriate.
- Maintain detailed customer records and case updates within the support system.
- Develop a strong understanding of residential product lines to provide knowledgeable customer support.
- Assist with additional customer service and administrative responsibilities as needed.
Respond to inbound customer calls, emails, and online inquiries regarding products, warranties, and service requests, Guide customers through basic troubleshooting and provide solutions to common product concerns, Manage customer cases in Zendesk, ensuring accurate documentation and timely follow-up, Escalate complex technical issues to authorized service providers when appropriate, Maintain detailed customer records and case updates within the support system
