Customer Service Representative Job in Center Valley, PA | Robert Half
Job Description
Improve customer service response times for Center Valley clients and resolve issues efficiently
Customer Service Representative
Robert Half is seeking a motivated and customer-focused Customer Service Representative to join a local and growing team. In this role, you will serve as the first point of contact for customers, helping to resolve inquiries, provide product or service information, and ensure a positive customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner
- Resolve customer concerns, complaints, and service issues with empathy and accuracy
- Maintain detailed and accurate customer records in CRM systems
- Process orders, returns, account updates, and related service requests
- Collaborate with internal teams to address customer needs and improve service delivery
- Educate customers on products, services, and company policies
- Identify opportunities to enhance customer satisfaction and streamline support processes
Respond to customer inquiries via phone, email, and chat in a professional and timely manner, Resolve customer concerns, complaints, and service issues with empathy and accuracy, Maintain detailed and accurate customer records in CRM systems, Process orders, returns, account updates, and related service requests, Collaborate with internal teams to address customer needs and improve service delivery
