Customer Service Representative Job in Swedesboro, NJ | Robert Half

Customer Service Representative

We are looking for a Customer Service Representative to join an onsite team in Swedesboro, New Jersey. This long-term contract opportunity is ideal for someone who enjoys helping customers, managing a high volume of calls, and keeping information organized and accurate. In this role, you will support daily service operations by handling inquiries, updating records, and communicating clearly across phone and email channels.

Responsibilities:

• Respond to incoming customer calls professionally and provide timely, accurate assistance.

• Support call center activities by addressing questions, resolving routine issues, and directing requests when needed.

• Enter and maintain customer, order, and service information with a strong focus on accuracy.

• Manage email communication with customers and internal teams to ensure prompt follow-up.

• Process order-related updates and input details into the appropriate systems.

• Make outbound calls as needed to confirm information, provide updates, or assist with service coordination.

• Schedule appointments and maintain calendars or service timelines as required.

• Use Microsoft Outlook, Word, and Excel to prepare communications, track information, and complete daily administrative tasks.