Customer Support 1 – Medical Front-Office

Customer Support 1 – Medical Records & Front Office

Our client, a leading Insurance Company/Retail Store is looking for Customer Support 1 – Medical Records & Front Office This is for an initial duration of 06 Months Contract – Rochester, NY Job Title: Customer Support 1 – Medical Records & Front Office Location: Rochester, NY Duration: 06 Months Contract Position Type: Hourly Contract Position (W2 only)

Monday-Friday 9am-5pm Role is onsite 5 days a week. Support will be both in person, as well as phone calls. Must possess accountability, excellent computer skills (Microsoft Suite), Medical records and front office experience. This position will be considered a client position at retail store.

Job Description

• With general supervision, ensure accurate, timely, and efficient customer support. Respond to customer inquiries in a manner that supports the achievement of goals.
• Essential Functions Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email
• Contingent on the Line of Business (LOB), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures Online purchasing & e-Commerce knowledge Internet knowledge Payment processing/payment collections

Job Specifications

• Typically has the following skills or abilities: One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
• Available to work any shift, including weekends, holidays, and/or overnight
• Demonstrated internet knowledge and understanding of basic internet browser settings
• Demonstrated ability to work with multiple software programs, simultaneously Working knowledge of MS Office package
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
• Excellent interpersonal and rapport-building skills Ability to ask appropriate and relevant questions to identify customer needs

Compensation: The hourly rate for this position is between $22-$23.00 per hour. Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate]. Qualified candidates please send your word format updated resume at the earliest to Pavan: Pavan.p@sunrisesys.com.