Customer Support Consultant – Onsite Client Support Role

Customer Support Consultant – Onsite Client Support Role

Calling all customer service professionals! Our client is looking to bring in a Customer Support Consultant to join their onsite team in Westbrook. This is a great opportunity to secure a stable, long-term role with a respected organization offering a collaborative and supportive environment. This position pays $20–$21 per hour and is expected to last through January 22, 2027.

This is a customer-facing support role where you'll be at the center of daily operations – managing orders, resolving inquiries, and ensuring a seamless experience for both customers and internal partners.

Typical Daily Duties:

• Provide support via phone and email regarding lab services, billing inquiries, and order/test status updates
• Place orders, track shipments, and research shipment or order discrepancies
• Create quotes, invoices, credits, and rebills while maintaining accurate records and resolving customer concerns

What We're Looking For:

• High School Diploma or equivalent required; Associate's or Bachelor's degree preferred
• Strong customer-facing interpersonal skills with experience building and maintaining positive customer relationships
• Solid technical skills including Microsoft Office, multitasking ability, and experience with order processing, invoicing, or quote creation

Job ID: 5869910