Customer Support Representative
Job Description
Improve delivery routing efficiency and customer support response times for Tulsa accounts.
Customer Support Representative
The Customer Support Representative will be responsible for specific duties as they relate to scheduling and processing payment for deliveries. This individual will be an essential part to the cornerstone of UST's growth and success that is built upon the expectation that EVERY team member will Execute Excellence Every time – simply known internally as E3.
Responsibilities include, but are not limited to:
- Answers the routing phone line and resolve the issue or escalate to the appropriate supervisor
- Assists with customer support, inquiries, and escalation resolution
- Assists with ensuring drivers are supported while en route and updating supporting documentation
- Determines and adds all store stops
- Exports and emails all Route Summary Reports for assigned accounts on schedule
- Identifies and labels all stops that are not basic deliveries
- Maintains accurate documentation and records on all interactions with customers
- Monitors and manages the assigned client inbox and accounts
- Performs related duties as assigned by the manager to ensure the department and company goals are achieved
- Provides communication to other departments and/or vendors to support other processes including, but not limited to, routing, claims, and compliance
- Utilizes routing software to maximize daily driver routes
Requirements include:
- Ability to adapt to resolve urgent customer service demands
- High School Diploma required
- Must be detail-oriented
- Proficiency in Microsoft Office applications and excel
- Routing experience preferred but not required
UST Logistical Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Answer routing phone line and resolve or escalate issues, Assist with customer support inquiries and escalation resolution, Export and email Route Summary Reports for assigned accounts, Maintain documentation and records of interactions with customers, Monitor and manage the assigned client inbox and accounts
