Customer Support Specialist

Champion Window – Customer Support Specialist

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.

NOT a remote position – on-site position.

Pay range: $19.00 to $21.00 per hour

Responsibilities

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email

• Make outbound calls to customers to provide updates on installation and service status

• Schedule warranty appointments for the Service Department

• Enter and maintain all customer records and job-related information into CRM Database

• Provide work orders to Service Measure Tech daily

• Audit orders for accuracy after confirmation is uploaded

• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting

• Provide support for PSG/CSC for assigned division(s)

• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution

• Process electronic credit card and check payments

• Assist with receiving product(s) in CRM Database and/or F&O

• Support division(s) in Accounts Receivable collections and management

• Other duties as assigned

Qualifications

· High school diploma or GED equivalent

· 5 year's customer support experience preferred

· Experience in the home improvement industry a plus

· Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others

· Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful

· Excellent work ethic, solid attendance record and attention to detail

· Excellent written and oral communication skills including phone skills

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

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