Front Desk Associate
Job Description
Streamline front desk check-in and reservation processes for CNIC lodging operations
Mwr Recreational Lodging Program
This position is assigned to the Morale, Welfare, and Recreation (MWR) Recreational Lodging Program; Fleet Readiness (N92); Commander, Navy Installations Command (CNIC); Cheatham Annex. The incumbent performs front desk and reservation functions for the MWR Recreational lodging program. Recreational Lodging operations may include Recreational Vehicle Parks, Vacation Rentals (cottages, cabins, single houses, townhomes, duplexes, mobile homes, hotels, apartments, and yurts), and/or campgrounds.
Utilizes the Property Management System to access guest information, retrieve reservation information, change or cancel reservations, and register guests., Verifies registration information, secures a credit card for incidental expenses, and authorizes room charges., Provides guests with their room key or card and handles guest inquiries about facility amenities and local attractions., Maintains the front desk and lobby area, logs trouble calls, and prints reports from the PMS (e.g., Expected Arrivals, Departure List, In-House Guest List)., Answers phones, transfers calls, and processes reservations including waitlists or alternative lodging options when spaces are unavailable.
