Front Desk Associate
Job Description
Oversee front desk operations and facilities coordination at the Westerville headquarters.
Front Desk Associate (Facility Coordinator – Reception & Executive Support)
Pay: $24.52/hour | Weekly Pay + Optional Benefits
Location: 505 North Cleveland Avenue, Westerville, OH | Fully On-site
About the Role
The Front Desk Associate will serve as the first point of contact at the company's global headquarters, providing a professional, welcoming, and highly organized workplace experience for employees, visitors, and vendors. This role combines front desk reception, office services, facilities coordination, and administrative support for executive leadership.
Responsibilities
- Serve as the primary point of contact for employees, visitors, and vendors entering headquarters
- Manage visitor registration, badging, and security procedures
- Answer and direct incoming calls, emails, and general inquiries
- Maintain a professional and welcoming reception and lobby area
- Receive, organize, and distribute mail, packages, and deliveries
- Create and manage work orders for maintenance, repairs, and office needs
- Coordinate vendor and contractor access, scheduling, and service requests
- Support seating assignments, workplace documentation, and office organization
- Monitor and restock office supplies and coordinate replenishment as needed
- Assist with office moves, workspace reconfigurations, and facility projects
- Submit purchase requisitions for approval to support completion of work orders and repairs
- Provide administrative support to C-Suite Executive Assistants and leadership teams
- Coordinate meetings, conference room setups, catering, and leadership visits
- Maintain confidentiality, professionalism, and excellent communication when supporting executives
- Track vendor services and facility requests through completion
Qualifications
- High school diploma or equivalent required
- 2+ years of relevant experience in reception, administrative support, facilities coordination, or customer service
- Strong customer service and interpersonal skills
- Excellent organizational skills with strong attention to detail
- Ability to manage multiple priorities in a fast-paced office environment
- Professional communication skills, both written and verbal
- Experience supporting executives or leadership teams preferred
- Experience with facilities operations, vendor coordination, or office management preferred
- Familiarity with workplace tools including Outlook, Excel, and Teams
- Ability to maintain confidentiality and handle sensitive information professionally
Serve as the primary point of contact for employees, visitors, and vendors entering headquarters, Manage visitor registration, badging, and security procedures, Answer and direct incoming calls, emails, and general inquiries, Maintain a professional and welcoming reception and lobby area, Submit purchase requisitions for approval to support completion of work orders and repairs
