Guest Relations Coordinator (MVC)
Job Description
Coordinate guest relations for MVC Orlando, handling phone-based service and local recommendations.
Guest Relations Coordinator
Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with customer service and local area expertise to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are motivated to provide outstanding customer service. As a Guest Relations Coordinator, you will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.
What's in it for you?
- Hotel and resort discounts
- Immediate 401(k) Company match up to 6%
- Growth and development opportunities
- Positive work environment
What will you do?
- Conduct pre-arrival calls to guests coming on a promotional package.
- Engage with guests and provide elevated customer service by phone.
- Effectively communicate the benefits of the guest's vacation package and confirm details.
- Provide the highest level of service to suggest local attractions and restaurant recommendations.
- Provide effective problem resolution techniques if applicable.
What are the requirements?
- Enjoy talking with guests by phone
- Excellent written and verbal communication skills
- Local area knowledge
- Computer skills
- Flexible schedule, including the ability to work weekends and holidays
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Conduct pre-arrival calls to guests on promotional vacation packages, Engage with guests by phone to provide elevated customer service, Recommend local attractions and restaurants to guests, Provide effective problem resolution when applicable, Communicate benefits of vacation packages to guests
