Hospital Switchboard Operator Customer Service
Job Description
Streamline hospital switchboard operations to route calls and emergencies efficiently.
Job Title
Job Description Required Level of Education: High School Diploma Experience: 1 year operator/customer service experience Specific Systems Knowledge Required: Windows computer programs, database and email systems Skillsets needed: Strong English language skills, Strong inter-personal communication and conflict management skills, Ability to work with multiple tasks simultaneously with numerous distractions Responsibilities: Receives and processes and routes calls received at the switchboard, Implement hospital response to all emergencies, drills, codes, as directed, Maintains accurate schedule of all on-call staff Additional Details: Parking Situation: Parking garage, Dress Code: casual, closed toe shoes, Will work in a patient access building more than 50% of the time Option # 1 Expected Shift: Day Shift 11AM-7PM M-TH (May have to work some weekends) Option # 2 Night Shift 7PM-7AM Fri- Sun (May rotate weekends)
Receives and processes and routes calls received at the switchboard, Implement hospital response to all emergencies, drills, codes, as directed, Maintains accurate schedule of all on-call staff
