Income Maintenance Caseworker I
Job Description
Serve as the front-desk point of contact to assess needs and route clients to appropriate social services
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Join our team and make a meaningful difference for children, adults, and families in our community. If you're a compassionate, dedicated, and highly skilled person who's been looking for a role where your ideas are heard, your work has visible impact, and your professional and personal growth is valued, consider building your future with us.
Person County Department of Social Services is recruiting for an Income Maintenance Caseworker I to join the Department of Social Services. This position serves as a vital member of the Clerical Unit, providing exceptional customer service and administrative support to ensure the efficient delivery of public assistance programs.
The Income Maintenance Caseworker I is responsible for serving as the first point of contact for clients seeking assistance with a variety of social services programs. Duties include greeting clients in person and by telephone, assessing their needs, and directing them to the appropriate staff member or program. This position plays an essential role in creating a positive customer experience by providing accurate information, responding to inquiries, and assisting clients with navigating available services.
The starting salary will be determined with consideration given to both the candidate's educational background and relevant work experience.
Must possess a valid driver's license and have an acceptable driving record per County policy.
This is a non-exempt position working 37.5 hours weekly/1950 hours annually.
Core Duties
This position has core duties that include: 25% coverage of the switchboard, 25% coverage of the reception area, 25% processing and distribution of agency mail, 25% Income Maintenance Caseworker duties.
Minimum Education and Experience Requirements
Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience.
Person County conducts pre-employment screening on candidates. Job offers are conditional pending the following: a pre-employment drug screen for all candidates. Positions designated by Person County as Safety Sensitive are also subject to random drug and alcohol testing. A background check for all candidates. Some positions also require a credit check. Additional screening and testing required for some positions. Within 3 days of the start of your employment with the County, you must be able to provide proof of your eligibility to work in the US. Person County Government is an Equal Opportunity/E-Verify Employer.
Greet clients in person and by telephone; assess their needs and direct them to appropriate staff or programs, Provide exceptional customer service and administrative support to ensure delivery of public assistance programs, Cover switchboard and reception areas, Process and distribute agency mail, Assist with Income Maintenance Caseworker duties as assigned
