Medical Debt Collections Call Center Agent
Job Description
Handle patient debt calls to maximize collections while ensuring compliant, empathetic service.
Collection Spec
Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.
This work from home position requires that you live and will perform the duties of the position within 60 miles of an HCA Healthcare hospital (our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).
Schedule:
- Full-time position that requires 1 mid/evening shift/per week/on a Monday, Tuesday, Wednesday, or Thursday 11am- 9pm CST.
- 1 Saturday per month hours between 9:00 AM – 3:00 PM CST.
As a Patient Account Collections Specialist you will be responsible for outbound calls with account follow-up and resolution of patient receivables while providing excellent customer service. This position is work from home; must live within an HCA Healthcare hospital market area.
Duties and Responsibilities:
- Refer calls/accounts to appropriate parties based on customer inquiries. You will spend 90% of your day on the phone.
- Identify problem accounts and escalate as appropriate.
- Update the patient account record to identify actions taken on the account.
- Work with patients and guarantors to secure payment on outstanding account balances.
- Maintain minimum production standards.
- Achieve passing quality review scores per unit requirements.
- Produce acceptable unit collection volumes.
- Work within company attendance guidelines.
- Provide excellent customer service.
- Work with other team members and management in a professional manner.
Qualifications:
- Previous Call Center experience preferred.
- Minimum one-year related experience preferred, preferably in healthcare.
- Experience with collections in healthcare revenue space is preferred.
- B ILINGUAL is not required, but a plus.
Parallon offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
If you find this opportunity compelling, we encourage you to apply for our Collection Spec opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing – apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Make outbound and inbound calls to patients and guarantors to collect outstanding balances, Spend approximately 90 percent of time on the phone, Refer calls/accounts to appropriate parties based on inquiries, Update patient account records with actions taken on accounts, Maintain production and quality standards while providing excellent customer service
