Medical Front Desk Receptionist
Job Description
Serve as the front desk ambassador, coordinating patient flow and administrative duties
Medical Front Desk Receptionist
Midlothian, Virginia, United States
About the Job
Would you like to join a thriving and growing ENT/facial plastic surgery practice? If so, then this exciting opportunity, with two of the area's most highly reputed surgeons, is for you!
We are seeking a polished, warm, and highly organized Front Desk Receptionist to add to our team! Our front staff are the first and last point of contact so you will play a crucial role in creating an exceptional experience for every patient, from their first phone call to their final check-out.
Key Responsibilities
- Patient Greeting and Reception: Warmly welcome and assist all patients and visitors, creating a positive and lasting first impression.
- Scheduling and Coordination: Manage the appointment schedule, including booking, confirming, and rescheduling appointments with precision.
- Patient Communication: Answer phones, respond to emails, and address patient inquiries with professionalism and extensive knowledge of our services and products.
- Administrative Duties: Handle patient check-in and check-out, verify patient information and insurance, process payments, and manage patient records with discretion and accuracy.
- Retail Sales Support: Provide knowledgeable recommendations on our medical-grade skincare products and cosmetic services and assist with inventory and retail displays.
- Office Organization: Maintain the cleanliness and professional appearance of the reception and waiting areas.
- Team Collaboration: Support the clinical and administrative teams to ensure a seamless and coordinated patient experience.
Qualifications
- Experience: Proven front desk, reception, or customer-facing experience, preferably in a medical, spa, or luxury retail environment preferred but medical front desk experience required.
- Interpersonal Skills: Exceptional communication and interpersonal abilities with a genuinely warm and welcoming personality.
- Organizational Skills: Strong attention to detail and the ability to multitask effectively in a fast-paced environment.
- Tech-Savvy: Proficiency with scheduling software, Electronic Medical Records (EMR) systems, and the Microsoft Office Suite.
- Professionalism: Polished, confident, and discreet demeanor when handling sensitive patient information.
- Aesthetics Passion: A genuine interest in the cosmetic and wellness industry and a willingness to continuously learn about new products and services.
What We Offer
- Competitive compensation – $18 per hour.
- Paid time off and holidays.
- Employee discounts on cosmetic services and products.
- Professional growth opportunities in a high-end practice.
- GREAT schedule: Monday – Friday, no weekends, no evenings (we try to close the office early every Friday afternoon dependent upon provider schedules).
Or refer someone
Greet and assist patients and visitors, Manage appointment scheduling and confirmations, Answer phones and respond to emails, Process patient check-in and check-out and verify information, Assist with retail skincare product sales and inventory
