Membership & Events Assistant
Job Description
Coordinate membership services and events for Bentwater Yacht & Country Club
Job Title
Essential Functions include but not limited to the following:
- Member Services & Front Desk Responsibilities
- Greet and assist members and guests upon arrival, creating a positive first impression
- Answer incoming phone calls promptly and courteously
- Return member calls in a timely and professional manner
- Assist members with upgrades, downgrades, and hardship requests
- Conduct member amenity tours
- Input guests on the gate list through Front Steps for tours and events
- Transfer billing inquiries or title company calls to the Accounting Department
- Maintain the highest level of professional confidentiality at all times
- Maintain and update member files regularly
- Data entry of membership information into Jonas
- Assist with changing member numbers in Jonas
- Delete dependent children over age 25 in Jonas (completed on Fridays)
- Assemble and maintain membership packets, applications, and ACH forms
- Ensure copies of membership packets and forms are always available
- Email new members requesting completed applications when not received
- Check Montgomery County website regularly for deed updates
- Event Support
- Assist with planning and hosting quarterly New Member Breakfasts
- Assist the Membership & Events Director with club events
- Input menus into BEOs for grille and club events
- Maintain Asana with event floorplans and BEOs (entered at least 30 days in advance)
- Keep Outlook and Asana calendars updated with event details
- Make copies and distribute weekly BEO packets to employees every Tuesday
- Assist with development of signage for catering team (buffet signs, bar menus, etc.)
- Office & Administrative Duties
- Operate office equipment including copier, scanner, fax, and computers
- Order office supplies and track inventory using Excel spreadsheets
- Keep printers and copiers stocked with paper
- Maintain front desk and beverage station inventory
- Prepare new member welcome bags (tumblers, hats, folders, etc.)
- Assist with special projects assigned by the Membership & Events Director
- Professional Standards & Expectations
- Maintain professional attire and personal hygiene at all times
- Follow all safety, security, and emergency procedures
- Adhere to BWYCC mission statement and core values
- Follow all standard operating procedures
- Represent the club in a positive, professional, and enthusiastic manner
Greet and assist members and guests, creating a positive first impression, Answer incoming phone calls promptly and courteously, Input membership information into Jonas and maintain member files, Assist with planning and hosting quarterly New Member Breakfasts and club events, Maintain calendars and event floorplans in Asana and update BEOs
