Non-Clinical – Patient Registration Rep

Patient Registration Representative

Job Title: Patient Registration Representative

Profession: Patient Registration Rep

Specialty:

Duration: 6-month assignment with possible extension

Shift: Possible shifts include 12-hour shifts, 3 days a week; every other weekend

Hours per Shift: 36 guaranteed hours

Experience: One year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.

License: N/A

Certifications: N/A

Must-Have: Strong computer skills and working knowledge of Microsoft Office products.

Description: Under general supervision, this position follows standard operating procedures and protocols for all bedside patient registration activities. Responsibilities include patient reception, face-to-face check-in, pre-registration, confirmation of insurance eligibility, and cash collections. Performs new patient registration and updates registration and insurance information. Responds to inquiries from all callers and customers. Advocates on the caller's or customer's behalf to ensure their needs are met. Acts as a welcoming front door for all callers and customers, instilling loyalty and anticipating needs. Provides efficient and effective customer relationship management. Must be willing to be on your feet for long periods and able to instruct others. Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions. Preferred skills include EPIC training or experience, insurance payor systems experience, and ICD-10 medical terminology experience.