Outside Referral Coordinator

Job Title

Job Description Required Education: High School Diploma or equivalent

Required Qualifications/Skills/Experience:

• Minimum 4 years of healthcare experience
• Strong knowledge of medical terminology
• Excellent customer service skills
• Strong time management and organizational skills
• Experience using Micro Suites
• Ability to work weekends as required
• Ability to work in a fast-paced environment and manage multiple priorities

Preferred Qualifications/Skills/Experience:

• Experience using EPIC

Overview:

• Onsite position in Atlanta, GA
• Seasonal Influenza Vaccination or Declination required from Nov 1 to Apr 30
• Parking available in non-reserved spaces; vehicle registration required with Nora Sciolino
• Business casual dress code
• Schedule: 8:30 AM to 5:00 PM with rotating weekends
• Schedule subject to change based on business needs

Job Summary:

Responsible for handling inbound phone inquiries, initiating referrals and authorizations, and researching authorization requests while providing excellent customer service while maintaining productivity standards.

Job Responsibilities:

• Manage inbound phone queue and respond to member and provider inquiries
• Initiate referrals and authorization requests accurately and efficiently
• Research and review authorization requests to ensure appropriate processing
• Utilize Micro Suites and other internal systems to document and track work
• Maintain a high level of customer service and professionalism
• Process referrals for Total Joint and Hip services
• Meet productivity, quality, and attendance expectations
• Work rotating weekends and flexible schedules based on business needs

Industry: Healthcare