Parts Counterperson (Olive Branch)

Job Title

Benefits:

• Health and Dental Insurance
• Life Insurance
• Disability, Vision, Accident, Critical Illness available
• Paid Vacation
• Paid Training

Responsibilities:

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
• Answers phone calls, providing price quotes and other information
• Pulls and fills orders from stock
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary
• Notifies all necessary parties when special ordered parts have been received
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number
• Follows up on back-ordered parts and replenishes assigned inventory daily
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
• Assists outside sales representatives with their order
• Makes sure all internal requests for parts are billed on service repair order

Requirements:

• Excellent communication and customer service skills, and able to maintain a professional image and demeanor
• Ability to multi-task in a fast paced environment
• Previous Parts experience strongly preferred
• Must be willing to submit to a background check and drug screen prior to employment