PATIENT ACCOUNTS SPECIALIST-CUSTOMER CARE
Job Description
Improve patient accounts processing accuracy and speed in the UHS Western Region call center
Patient Account Specialist-Call Center
The Patient Account Specialist handles incoming/outgoing customer calls and reroutes calls to appropriate departments. Provides product/services healthcare information, resolves issues, and ensures customer satisfaction.
Qualifications:
- Experience: 1+ years call center/healthcare customer service experience.
- Education: High School or equivalent.
- Requirements: Bilingual preferred.
- Computer proficiency: Microsoft Works, Excel, and database entry.
- Ability to handle multiple tasks and remain patient under pressure.
- Strong problem-solving skills.
This opportunity offers the following:
- Challenging and rewarding work environment
- Growth and Development Opportunities within UHS and its Subsidiaries
- Competitive Compensation
- Excellent Medical, Dental, Vision and Prescription Drug Plan
- 401k plan with company match
About Universal Health Services:
One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.
Handle incoming and outgoing customer calls, Provide healthcare information to customers, Route calls to appropriate departments, Resolve issues and ensure customer satisfaction, Maintain bilingual proficiency if applicable
