Patient Experience Rep
Job Description
Provide compassionate patient support by resolving concerns and guiding patients to the right staff.
Patient Experience Rep
Experience the advantages of real career change
Join Piedmont to move your career in the right direction. Stay for the diverse teams you’ll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You’ll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future.
Required Hours: Monday-Friday 8:30am-5pm
Responsibilities:
Serves as a liaison between the organization, patients, and patients’ relatives. Responsible for communicating the patient’s problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.
Qualifications:
Education
- H.S. Diploma or General Education Degree (GED) Required
- Associates Degree with an emphasis in Social and Behavioral Science or Public Relations related field Preferred
Work Experience
- 1 year of experience in customer service, preferably in a healthcare environment Required
- Experience working with complex customer service situations Preferred
Business Unit: Company Name:
Piedmont Atlanta Hospital
Serves as a liaison between the organization, patients, and patients' relatives, Communicates patients' problems, questions, complaints, and concerns to appropriate staff, Provides a channel for patients and families to obtain information, general assistance, and referrals, Supports complaint resolution and directs to appropriate resources
