Patient Service Representative
Job Description
Provide front-desk patient services, coordinating check-in/out and communications with care teams.
Patient Service Representative
As a Patient Service Representative, you are the warm and friendly point of contact for visitors, providers and staff within the department and keep the department running with your exceptional customer service skills.
STATUS: Full Time
LOCATION: Unity Hospital 1555 Long Point Rd. Rochester, NY 14626
DEPARTMENT: Administrative
SCHEDULE: Monday through Friday with every other weekend rotation. 7:00 AM to 3:00 PM, 3:00 PM to 11:00 PM
KEY RESPONSIBILITIES:
- Patient Support. Manage check-in and check-out; work with patient/family and explain relevant unit processes; answer any questions patient/family may have to the best of your ability; round on the patient care unit and provide customer service to each patient when asked for assistance
- Unit Management. Prepare unit with daily staff assignment board, nurse locators and updated patient room boards; assist Clinical Nurse Leader with the coordination of daily patient activities; update patient chart when appropriate; oversee information flow within unit, including telephone, mail, fax and paper reports; maintain and stock supplies on unit
- Medical Record Management. Process physician paper orders or Computerized Physician Order Entry (CPOE) tasks and maintain all electronic and paper medical records
DESIRED ATTRIBUTES:
- Friendly, warm, inviting disposition
- Exceptional communication skills and professional behavior
- Ability to multitask and prioritize commitments
MINIMUM QUALIFICATIONS:
- High School Graduate or GED preferred
- Six months related work experience in a healthcare or general office setting preferred
- Experience with public contact, with good interaction and communications skills.
- Medical terminology and/or prior nursing assistance experience preferred.
Rochester Regional Health System is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran
PAY RANGE: $16.75 – $18.91
CITY: Rochester
POSTAL CODE: 14626
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.
Handle patient check-in and check-out and respond to patient questions, Coordinate unit resources and maintain patient room boards and staff assignments, Assist with medical record management and processing of orders, Provide friendly and professional customer service to patients and families, Support unit communication flows (telephone, mail, fax) and supply stocking
