Practice Assistant – Administrative (EPIC Required) | Wayland, MA | 26-Week Contract
Job Description
Manage front desk operations and EPIC scheduling for a Wayland primary care clinic
Healthcare Practice Assistant – Front Desk Administration
Sigma, Inc. is seeking an experienced Practice Assistant – Administrative to support Beth Israel Lahey Health Primary Care in Wayland, MA.
This position is ideal for an experienced healthcare administrative professional with a strong background in front desk operations, patient scheduling, telephone support, and EPIC electronic medical records. The successful candidate will serve as the first point of contact for patients while ensuring efficient day-to-day administrative support in a busy primary care practice.
Key Responsibilities
Front Desk & Patient Reception
- Welcome and assist patients, visitors, and staff in a professional and courteous manner.
- Manage daily front desk and reception activities.
- Deliver exceptional customer service while creating a positive patient experience.
- Support smooth patient check-in and administrative workflows.
Telephone & Scheduling Support
- Answer incoming telephone calls promptly and professionally.
- Schedule, confirm, and coordinate patient appointments.
- Route calls and messages to the appropriate clinical or administrative staff.
- Assist patients with scheduling inquiries and appointment requests.
Administrative Support
- Maintain accurate patient information and documentation.
- Support daily administrative and clerical functions within the practice.
- Ensure timely and accurate data entry into the electronic medical record system.
- Assist with additional office support duties as assigned.
Electronic Medical Records (EMR)
- Utilize the EPIC electronic medical record system for patient scheduling and record management.
- Maintain accurate, confidential, and up-to-date patient information in compliance with healthcare policies.
Required Qualifications
- Prior experience working in a medical office, clinic, urgent care, or similar healthcare setting.
- Experience in front desk or medical receptionist responsibilities.
- EPIC electronic medical record experience is required.
- Experience answering multi-line phones and scheduling patient appointments.
- Strong customer service and interpersonal communication skills.
- Excellent organizational and multitasking abilities.
- Ability to work efficiently in a fast-paced healthcare environment.
- Must reside within 30 minutes of the Wayland, MA location and have reliable transportation.
Preferred Qualifications
- Previous experience supporting a primary care, urgent care, or outpatient clinic.
- Familiarity with medical office workflows and patient registration processes.
- Experience providing administrative support in a busy healthcare practice.
Greet patients at front desk, Schedule patient appointments, Manage front desk operations, Enter data into EPIC electronic medical records, Answer multi-line phones
