Quality Technician II
Job Description
Lead post-market quality investigations to determine root causes and drive CAPA actions.
Quality Technician II
Seeking a Quality Technician II with 2–3 years of manufacturing/production or quality experience to perform post-market complaint investigations on returned medical devices (primarily capital equipment/computer systems). Responsibilities include failure analysis, root cause investigation, complaint documentation, data analysis, CAPA/NCEP support, and cross-functional collaboration with Quality, R&D, Supplier Management, and Operations.
Required Skills:
- High School Diploma + 1+ year related experience (2–3 years preferred)
- Manufacturing/Production or Quality background
- Failure analysis & root cause investigation
- Complaint investigation/documentation
- Data analysis & manufacturing data review
- CAPA & NCEP support
- Strong attention to detail and communication
- Proficient in Microsoft Word, Excel, and Outlook
Perform post-market complaint investigations on returned medical devices, Conduct failure analysis and root cause investigations, Document complaints and maintain complaint records, Analyze data and manufacturing data, Support CAPA and NCEP processes and collaborate with Quality,R&D, Supplier Management, and Operations
