Registration Associate
Job Description
Streamline patient registration workflow and ensure accurate medical records and scheduling
Job Title
Provides a variety of clerical medical office duties to facilitate daily operations, including registration and discharge of patients in a timely manner, pre-certification, scheduling, and/or coordinating services.
Minimum Qualifications
Work Experience
Previous medical office experience preferred.
Education
High School graduate or equivalent preferred.
Certifications/Licensure
None required.
Job Specific Performance Standards
The duties listed below are a summary of the major essential functions of this position. The position may require other duties, both major and minor, that are not mentioned, and specific functions may change from time to time.
Answers telephone and routes messages to appropriate personnel according to established office procedure.
Greets patients, families, and visitors upon arrival. Keeps patients informed about delays.
Performs clerical duties such as patient reception, registration, maintenance of medical records, and scheduling appointments as needed.
Enters and/or updates patient information according to established office policy and procedure in a timely and efficient manner.
Follows collection policy regarding payment of bad debt, co-pays, and self-pay balances.
Discharges patients in a timely and efficient manner.
Creates and maintains accurate patient medical records, files incoming reports, and maintains medical filing system according to established office procedure.
Stays current on Medicare, Medicaid, Commercial Insurance, HMO, and PPO coding, diagnosis and waiver requirements.
Maintains appointment schedule and pulls patient charts prior to appointment.
Responsible for opening and closing procedures and balancing day's receipts/deposits.
Register patients upon arrival and route to appropriate personnel, Assist with discharge planning and scheduling appointments, Maintain and update patient information and medical records, Balance day’s receipts/deposits and handle cash collections per policy, Provide courteous assistance to patients and families
