Replacement Account Representative

Replacement Account Representative

The Replacement Account Representative will work as a direct representative and liaison for Hertz Rental Car. This role will act as the facilitator and single point of contact between Hertz and the fleet company. Main responsibilities will be account management along with increasing revenue and market share.

What You'll Do:

• Develop a thorough knowledge of rental and fleet operating systems
• Responsible for supporting fleet account managers using critical thinking
• Support regular new hire class trainings with fleet account
• Assist fleet partners during the life cycle of the rental- from reservation to invoice
• Be part of a diverse team whose focus is providing premier service to both internal and external customers
• Learn to develop and implement processes to streamline tasks and find efficiencies
• Correspond with VP and C Level employees within the client's organization

What We're Looking For:

• Highschool diploma or GED required
• Higher education degree, preferred
• Passion for customer service
• Strong grammar / communications skills
• Excellent organization, critical thinking, and decision-making skills; to include time management and prioritization
• Demonstrated ability to work effectively and independently
• Proficient in Microsoft Office (including Excel, PowerPoint, Word)
• Solution oriented; using both analytics and service skill set
• Ability to collaborate with internal and external stakeholders across multiple functions and locations
• Flexible and adaptable; ability to work effectively in ambiguous situations
• Excellent verbal and written communication skills
• Results driven, ability to make decisions and help solve problems
• Ability to work under minimal supervision with a goal-oriented mindset
• Hertz Local Edition (HLE) and / or Hertz systems knowledge a plus

What You'll Get:

• Hybrid work schedule at the Wheels office 3 days per week
• This position starts at $18/hour commensurate of experience
• 40% off any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Job Info

• Job Identification 40837
• Job Category Customer Experience
• Locations 10255 West Zemke Blvd, Chicago, IL, 60666, US
• Job Schedule Full time
• Remote Hybrid
• Number of Openings 1
• Regular or Temporary Regular
• Job Type Standard