Security Dispatch Specialist

GSOC Dispatch Specialist

GardaWorld Security Services is now hiring a GSOC Dispatch Specialist! This position has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Corporate Security Management. The SOC is a 24/7 operation which provides the Security Operations Team with a comprehensive monitoring approach to provide broad visibility of activity across the enterprise, leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team. Selectee must be able to work various shifts to include weekends and holidays.

What's in it for you:

• Site location: Newport News, VA
• Set schedule: Part-time, Saturday (11:00pm-7:00am) & Sunday (8:00pm-8:00am)
• Competitive hourly wage of $21.00 (DailyPay is available for GardaWorld employees!)
• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at GardaWorld
• Uniform provided at no cost

Essential job duties and responsibilities:

• Alarm monitoring
• CCTV monitoring
• Camera surveys
• Answering phones; operate IP based telephone system
• Radio dispatch; use multi-channel communications
• Radio and call logging
• Operations support; routing of call information to the appropriate units for handling
• Ensure timely and effective response to incidents, alarms, notifications, calls and other activities related to the Security Operations Center and its role as a central alarm monitoring station
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g. Officer Dispatch, Incident Reporting, etc.)
• Other duties as assigned

Basic qualifications:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Formal education, licenses, and certifications required:

Must possess a high school diploma or equivalent

Must be able to pass any State-required training or other qualifications for licensing

Pre offer, must successfully complete a Pre-test Assessment that demonstrates the following:

• Ability to multi-task
• Advanced decision making
• Active listening
• Effective communications skills
• Call management/etiquette
• Sentence clarity/spelling
• Quickly Access Situations (5Ws)
• Verbal/reading comprehension
• Problem solving
• Memory recall
• Interpersonal skills
• Attention to detail

Type and length of specific experience required:

Demonstrated analytic and critical thinking skills and ability to prepare reports

Ability to use logic and reasoning to reach conclusions and approaches to problem solving

Demonstrated level of competency with advance computer systems

Proficient computer skills including Microsoft Office applications

Ability to communicate effectively with IT and Security Systems professionals

Ability to operate radio, telephone equipment and/or console monitors

Ability to adapt in a dynamic work environment while possibly working under pressure

Knowledge and skills required:

Effective oral and written communication

Planning and organizing

Proficiency with Microsoft Office Applications

Problem solving

Active listening

Assess and evaluate situations effectively

Synthesize facts, concepts, principles

Identify critical issues quickly and accurately

Compile, sort, and interpret data

Research, investigate, compile information

Mediate conflict with tact, diplomacy

Write informatively, clearly and accurately

Advanced creativity

Multi-tasking

Setting and achieving goals

Logical/linear thinking

Attention to detail

Choosing from/among alternatives

Other related attributes that would enhance hiring consideration:

Associate degree or higher in Criminal Justice, Communications or related field

Professional training and/or education in one or more of the following:

• Customer service
• Dispatch operations
• Security and/or emergency services

Documented experience and competency in the following Security Software Systems:

• Access Control/ID systems (ProWatch a plus)
• Alarm Receiving Automation software (Onyx Works a plus)
• Incident Management and computer assisted dispatch software
• CCTV/Video Management systems (MaxPro a plus)
• Mass Notification systems (Everbridge a plus)

Experience in a modern 911 Call Center, Central Station Alarm Monitoring and Dispatch

Operation, Technical Security Control Room, or similar environment

Ability to learn through classroom and on the job training

Physical requirements and environment:

Office; minimal to no exposure to extreme temperatures is expected

Major activity: Working on PC and using telephone/radio while sitting

Physical efforts to carry out job duties: Limited, to include some standing, bending, and limited stretching and reaching.

Must be able to submit to drug screening to the extent permissible by law

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions