Solutions Center Representative
Job Description
Serve members and financial professionals by resolving inquiries and educating on plan benefits
Solutions Center Representative – Public Retirement
A leading Fortune 500 insurance and financial services company headquartered in Columbus, Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client's team!
Location of Assignment: 100% WFH
Pay: $19/hr
Expected start date: 08/24/2026, pending completion of interview and new hire onboarding
Schedule:
- Training (first 6 weeks): Monday – Friday 9AM – 5:30PM
- Post-training: 8-hour shift during business hours Monday – Friday 8AM – 11PM; Occasionally Saturday from 9:00AM – 6:00PM
Position Summary:
As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.
Key Responsibilities:
- Handle inbound calls from members, partners and financial professionals
- Interpret policy changes and provide expert guidance
- Maintain records and use insights to enhance customer relationships
- Ensure compliance with industry regulations and company policies
- Educate customers on financial implications, penalties, and plan benefits
- Strive for first-call resolution and collaborate with internal teams on escalated cases when needed
- Participate in career development and goal-setting sessions
Qualifications:
- Education: High school diploma or equivalent is required; Recent degree in finance, business, insurance, economics, or communications preferred
- Experience: 1+ year in customer service or sales
- Skills:
- Knowledge of various insurance products and the sales process
- Solid understanding of legal implications of certain product features in different states
- Strong communication and problem-solving abilities
- Computer proficiency
Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.
Handle inbound calls from members, partners and financial professionals, Interpret policy changes and provide expert guidance, Maintain records and use insights to enhance customer relationships, Ensure compliance with industry regulations and company policies, Educate customers on financial implications, penalties, and plan benefits
