Solutions Center Representative – Deferred Public Retirement
Job Description
Deliver exceptional customer service to retirement plan inquiries from members and professionals
Solutions Center Representative – Deferred Public Retirement
A leading Fortune 500 insurance and financial services company headquartered in Columbus, Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client's team!
Role: Solutions Center Representative – Deferred Public Retirement
Pay Rate: $19 per hour, paid weekly
Location of Assignment: 257 E. Town Street, Suite 457, Columbus, OH, 43215
Schedule: 40 hours/week
Target Start Date: 08/24/2026, upon completion of new hire onboarding
Training Schedule: 8a-5pm, Monday to Friday Position will be fully onsite until (if/when) candidate is converted into full-time CLIENT Employee. Once converted, position would move hybrid, working both onsite and from home.
Position Summary
As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships and studying to take the SIE/Series 6 Examinations. Tenure at Nationwide is determined by ability to study for and pass the SIE/Series 6 Examinations.
Key Responsibilities
- Handle inbound calls from members, partners and financial professionals
- Interpret policy changes and provide expert guidance
- Maintain records and use insights to enhance customer relationships
- Ensure compliance with industry regulations and company policies
- Educate customers on financial implications, penalties, and plan benefits
- Strive for first-call resolution and collaborate with internal teams on escalated cases when needed
- Participate in career development and goal-setting sessions
Qualifications
- Education: High school diploma or equivalent is required; Recent degree in finance, business, insurance, economics, or communications preferred
- Experience: 1+ year in customer service or sales
- Skills:
- Knowledge of various insurance products and the sales process
- Solid understanding of legal implications of certain product features in different states
- Strong communication and problem-solving abilities
- Computer proficiency
Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen. #TMNW
Handle inbound calls from members, partners and financial professionals, Interpret policy changes and provide expert guidance, Maintain records and use insights to enhance customer relationships, Ensure compliance with industry regulations and company policies, Educate customers on financial implications, penalties, and plan benefits
