Specialist-Registration I

Position Overview

Schedule: Monday–Friday, 8:45 AM–5:15 PM (100% Onsite)

This role serves as the first point of contact for patients and is responsible for facilitating patient flow, scheduling, registration, insurance verification, and check-in/check-out activities. The position supports a high-volume, fast-paced physician practice seeing approximately 140 patients per day.

Key Responsibilities

• Patient check-in and check-out
• Schedule and reschedule appointments
• Pre-register and verify insurance prior to appointments
• Manage insurance-related issues and questions
• Collect and update patient demographic and financial information
• Explain departmental/hospital policies and charges
• Collect applicable payments
• Answer incoming calls and direct patients appropriately
• Collaborate closely with physicians and back-office staff to ensure accurate scheduling

Success Benchmarks

Within 3 Months

• Comfortable with patient check-in/check-out processes
• Able to independently reschedule appointments
• Confident handling patient phone calls

Within 6 Months

• Able to independently verify insurance coverage
• Managing registration and scheduling functions with limited assistance

Ideal Candidate Profile

Required Qualifications

• High School Diploma or GED
• Strong customer service skills
• Ability to work in a fast-paced environment
• Basic proficiency with Microsoft Office (Word, Excel, PowerPoint)

Preferred Qualifications

• Experience in a healthcare setting
• Experience with Cerner (or ability to learn quickly)
• Knowledge of medical terminology
• Understanding of insurance verification processes
• Familiarity with ICD-10 and CPT coding

Culture & Environment

• Team-oriented and supportive workplace
• Open, collaborative culture
• Looking for someone who is adaptable, willing to learn, and enjoys helping patients
• Minimal interaction with outside departments; primary collaboration is with office physicians and staff

Onboarding & Training

• 2–4 weeks of training
• Hands-on learning with experienced team members
• System-wide and department-specific training provided

Screening Focus Areas

When screening candidates, prioritize:

• Customer service experience
• Experience managing high call volumes or patient interactions
• Scheduling and registration experience
• Insurance verification knowledge
• Healthcare office experience
• Ability to multitask in a busy environment
• Comfort learning new systems, particularly Cerner

About Us

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we're home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation's largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation's healthiest states.

About the Team

Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We're looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.