Sr. Customer Service Representative Job in Edina, MN | Robert Half

Sr. Customer Service Representative

We are looking for a Sr. Customer Service Representative to support customers by handling order-related questions and delivering timely, accurate assistance. This contract opportunity with permanent potential and offers the chance to join a positive environment where service, coordination, and problem-solving are essential. The person in this role will work closely with internal partners to address customer concerns, maintain clear communication, and help create a smooth order experience from inquiry through resolution.

Responsibilities:

• Respond to customer questions about orders with professionalism, accuracy, and a strong focus on service.
• Partner with teams such as logistics, warehouse, and billing to research concerns and resolve order issues efficiently.
• Maintain detailed records of customer interactions and follow-up actions in the company CRM system.
• Recognize situations that require additional support and route more complex matters to leadership or experienced representatives.
• Monitor open items and follow through to completion to help the team meet service and resolution goals.
• Anticipate customer needs by recommending practical solutions that improve the overall client experience.
• Share feedback and observations with teammates to support process improvements and a collaborative work environment.
• Learn internal products, services, and workflows quickly in order to provide dependable information and support.
• Use communication and office software tools to manage email correspondence, documentation, and daily customer service activities