Telephone Operator

Job Title

Telephone Operator

Duties

The incumbent of this position performs work in the VAMC Telephone Operations Center, which encompasses a variety of different duties and responsibilities relating to provision of telephone and related telecommunications services to all facilities within the VAMC. As well as performs telecommunications support assignments, which involves a significant amount of customer service in recognizing and routing patient and other inquiries to the correct VAMC location and program. Major duties include but are not limited to:

• Operate centralized telephone system to receive and connect incoming and outgoing calls;
• Answer and screens calls received calls on the main line to the healthcare system
• Utilize complex computerized equipment and telecommunications software;
• Interview incoming callers to route calls to appropriate destination;
• Operate internal and external paging system;
• Respond to alarms and acts as key member for various emergency situations;
• Dispatch information according to alarm requirements for facility wide alarm systems;
• Perform testing of all communication and alarm systems daily;
• Troubleshoot telephone and computer related problems.

Work Schedule: 8:00 am – 4:30 pm, 4:00pm – 12:00 am, 12:00 am – 8:00 am, this area performs 24/7 coverage and tour will be rotational to include weekends and holidays

This is not a virtual position.

PD#: PD642-05506A

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

PCS Appraised Value Offer (AVO): Not Authorized

All required documentation must be uploaded before the announcement closes, to support eligibility. Failure to submit documentation will constitute the application being categorized as incomplete and therefore ineligible for referral. Experience must be clearly indicated in your resume.