Cocktail Server

Highlight Room – New York

145 Bowery, New York, NY 10002 Part Time • Hourly ($17.00)

Required Years of Experience: 1 year

Job Details: Part-time team members who meet the requirements are eligible for:

• State Applicable Time Off
• Pet Insurance
• 401(k) Retirement Program with Employer Match
• Employee Assistance Program
• TAO Savings Marketplace
• Employee Discounts and much more!

Actively takes orders, conducts full and complete beverage/food service, and monitors guests' lounge/bar experience. Interacts with the lounge/bar guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Essential Functions of the Position Include, But Are Not Limited To:

• Anticipate and accommodate all needs of the guests
• Provides professional and exceptional service
• Presents menus, answers questions, and makes suggestions for all beverage and food items
• Inform guests of all food and beverage specials, with prices
• Required to solicit any allergy or dietary restrictions from each guest
• Accurately enters all orders into the POS system
• Ensures the delivery of all food and beverage to the guests
• Maintain general cleanliness of assigned stations and the entire venue
• Reports all breakage, and damage of equipment or furniture immediately to management
• Follow supervisor's instructions, communicate with and support co-workers, and be a team player
• Possesses in-depth knowledge of all food and beverage menus and the company
• Serves all beverages in accordance with all state regulations and alcohol awareness training standards
• Follows all company procedures when providing bottle service
• Follows proper cash/payment card procedures
• Complies with Department of Health and company sanitation standards
• Accurately completes all end-of-shift financial procedures
• Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers, and chefs
• Properly sets-up cocktail lounge/bar and side stations, performs side-work and other opening/closing procedures as directed by management, including:
• Ensures all lounge furniture is clean and free of debris
• Sets tables with proper settings
• Stocks side-stations with prescribed supplies
• Completes opening duties as assigned or directed.
• Completes closing duties as assigned or directed.
• Attends and participates in daily pre-service meetings
• Attends and participates in any training sessions or departmental meetings
• Learn by listening, observing other team members, and sharing knowledge while leading by example
• Portrays a positive and professional attitude
• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
• Works as part of a team and provides help and support to all team members
• Assist and/ or complete additional tasks as assigned

Training Requirements:

• Tao Group Hospitality in-venue cocktail server training

Education/Working Knowledge:

• Previous hospitality experience preferred
• Previous cocktail server or floor server experience preferred
• Experience in a high-volume restaurant/nightclub/lounge

Skills / Physical Demands / Work Environment / Schedule:

• Ability to write, read, and verbally communicate
• Must have good positive energy throughout the day
• Must be able to print legibly for Team Members, management, and guests to read
• Must be able to stand for extended periods of time
• Must be able to move quickly
• Must be able to push and lift up to 75 lbs. with or without assistance
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Exposure to cleaning materials
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment

Compensation Details:

Compensation: Hourly ($17.00)

Benefits & Perks: 401k, Commuter Benefits, Dining Discounts, Wellness Program

Required Skills:

• Customer Service Orientation
• Attention to Detail
• Time Management
• Multitasking
• Problem Solving
• Adaptability
• Team Collaboration
• Conflict Resolution